Return Policy

Our approach to returns is designed to give customers confidence and peace of mind after completing a purchase. We recognize that shopping online does not provide the opportunity to physically examine an item before buying, and it can take time to decide whether a product truly fits one’s needs or expectations. For this reason, we allow a thirty-day return period starting from the date the order is marked as delivered. This timeframe offers customers enough space to assess their purchase comfortably, without feeling pressured to make an immediate decision. As long as the product remains in its original state and has not been used, altered, or changed in a way that affects its condition or resale value, it may be eligible for return.

All items sent back must be in the same condition as when they were received. This means the product should be unused, unworn, and free from damage, marks, stains, or signs of excessive handling. Any parts included with the original shipment must also be returned. These may include tags, labels, inserts, accessories, protective elements, and any other accompanying materials. The original packaging should be kept and reused for the return shipment whenever possible, whether it consists of boxes, sleeves, protective wrapping, or padding. Preserving the complete presentation of the item helps ensure accurate inspection and supports a smoother return process. A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns.

To initiate a return, customers must first reach out to our support team by email at myneedoh@outlook.com before sending any items back. Each request is reviewed individually to confirm that it meets the return requirements. Once approved, customers will receive detailed instructions along with a prepaid return shipping label. It is important that the provided label and instructions are followed exactly. Returns sent without prior authorization or through unapproved shipping methods may experience delays or may not be accepted, which can slow down the overall process.

Customers are encouraged to inspect their orders soon after delivery. Reporting concerns such as transit damage, manufacturing issues, or incorrect items as early as possible allows for faster and more effective resolution. Prompt communication helps our team verify details, review records, and determine the most appropriate solution. Depending on the situation, this may involve approving a return, issuing a refund, or correcting an error in fulfillment. Waiting too long to report an issue can make verification more difficult and may extend the time needed to reach a resolution.

While most products are eligible for return, certain items may be excluded due to hygiene considerations, safety requirements, or specific product characteristics. If there is any uncertainty about whether an item qualifies, customers are encouraged to contact support for clarification before sending it back. We do not offer direct exchanges. Customers who wish to receive a different item, size, or variation should complete a return for the original purchase and place a new order separately. This method helps maintain accurate inventory records and ensures that refunds and new orders are processed correctly.

Customers located in the European Union may benefit from additional protections under local consumer regulations. In accordance with applicable laws, eligible EU customers may cancel or return their order within fourteen days of delivery without needing to provide a reason. Items returned under this cooling-off period must remain unused, undamaged, and include all original materials and proof of purchase.

Once a returned item is received, it undergoes a careful inspection to confirm that it complies with the return policy. Customers are notified after the inspection is complete. Approved refunds are issued to the original payment method, typically within ten business days, though exact timing can vary depending on the payment provider. If a refund has not been received within fifteen business days, customers are encouraged to contact our support team for assistance. Our goal is to manage returns in a clear, consistent, and fair manner, offering responsive support and transparent communication so customers feel informed and respected throughout the entire process.