Shipping Policy

Shipping timeframes are shared to help customers understand when their orders are likely to arrive, but these timeframes should be viewed as general guidance rather than fixed or guaranteed delivery dates. Under normal operating conditions, most orders reach their destination within approximately ten to twenty business days after the order has been successfully placed and payment has been confirmed. Business days typically include weekdays and Saturdays, while Sundays, public holidays, and days affected by extraordinary disruptions are excluded. Because shipping involves multiple stages and partners, a variety of external influences can affect delivery speed. Factors such as severe weather, natural disasters, transportation delays, customs inspections, or other unexpected events may cause shipments to take longer than anticipated. While every effort is made to prepare and dispatch orders efficiently, portions of the delivery process are managed by third-party logistics providers, which means certain delays may occur beyond our direct oversight.

Once an order is completed and payment is approved, it immediately enters the processing phase. During this stage, shipping and order details are finalized and secured within the system. After processing has begun, changes to the delivery address, recipient name, or contact information are no longer possible. For this reason, customers are strongly encouraged to review all shipping information carefully before submitting their order. Even small inaccuracies, such as an incorrect postal code, a missing unit or apartment number, or an incomplete street address, can lead to delivery interruptions. These issues may result in shipments being delayed, rerouted, or temporarily held by the carrier while additional verification is requested.

Delivery schedules can also be influenced by periods of increased demand. Seasonal shopping peaks, promotional events, and large-scale sales often place additional strain on warehouses and transportation networks. During these times, order handling and transit may take longer than usual due to higher volumes moving through distribution centers. Environmental conditions can further impact shipping performance. Storms, heavy rain, flooding, extreme heat, or snowfall may disrupt carrier routes or require temporary pauses in delivery services. In some cases, carriers may need to conduct extra safety checks or delay movement until conditions improve, which can extend overall delivery times.

Occasionally, an item included in an order may become unavailable after the purchase is completed but before shipment occurs. This can happen due to sudden inventory changes or supply limitations. When this situation arises, customers are notified as quickly as possible. The unavailable item may be removed from the order, a refund issued for that item, and the remaining products shipped without unnecessary delay. This approach helps prevent a single out-of-stock product from holding up the entire order and allows customers to receive the rest of their purchase in a timely manner.

Some orders may qualify for free shipping, with no minimum purchase requirement. While shipping fees are covered for eligible orders, deliveries are still subject to standard carrier policies and procedures. If a delivery attempt cannot be completed due to reasons such as the recipient being unavailable, restricted access to the delivery location, or unmet carrier requirements, the package may be returned to the sender. In these situations, the order is typically canceled and a refund is issued to the original payment method in accordance with standard processing timelines. Monitoring tracking updates and ensuring availability for delivery can help reduce the likelihood of missed or returned shipments.

After an order has been shipped, tracking information is provided so customers can follow the progress of their package. Tracking updates may show different stages of the journey, including preparation, transit between facilities, customs clearance, and final delivery. It is normal for tracking activity to pause temporarily when shipments move between regions or logistics hubs. Regularly reviewing tracking details is the most effective way to stay informed about shipment status and identify any potential delays early.

In certain circumstances, an order may not proceed to shipment at all. This may occur if an item is unavailable before processing begins, if delivery services are not supported in the destination area, if the address cannot be serviced by available carriers, or if payment authorization fails. When this happens, customers are informed promptly and offered appropriate solutions, such as a refund or alternative arrangements.

If an order arrives with an incorrect item, reaching out to customer support as soon as possible allows the issue to be addressed efficiently. Assistance is provided for returns and refunds when applicable. Returns based on size preference are accepted, although replacement items must be purchased separately. If delivery takes longer than the estimated timeframe, reviewing tracking information is recommended as a first step, with customer support available to provide further guidance. Our priority is to communicate clearly and offer a dependable shipping experience, even when unexpected challenges occur.